FAQs
Answers at your fingertips
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- About ABLE
- Account Management
- Additional Tax Benefits and Penalties
- ALR
- Banking and Investments
- Contributions and Withdrawals
- Eligibility
- Getting Started with ABLE
- Gifting
- Prepaid Card
- Recurring Contributions
- Rollover
- Successors and Estates
- Tax Credit
- How much money can I put on the ABLE Prepaid Card?
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You can load as much or as little as you need on the ABLE Visa® Prepaid Card up to $20,000. The maximum load limit per day is $5,000.
- Can I pause my ABLE Prepaid Card temporarily?
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The ABLE Visa® Prepaid Card can be paused temporarily or closed at any time. Simply log in to your Prepaid Card dashboard and click the “Account” tab. Then select the “Temporarily disable” or “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support.
- How does the ABLE Prepaid Card fee get paid?
- Fees for your ABLE Visa® Prepaid Card are deducted from the card’s available balance and not your ABLE account. If the card balance is insufficient to cover the monthly fee, the True Link system will charge the fee at the regular time and True Link will recoup the fee when the next deposit is made... Read more
- Who do I contact for help with SSA direct deposits?
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If you need assistance, please reach out directly to the Social Security Administration team.
To retrieve your direct deposit details — including a unique routing and account number — log in to your Hawai'i ABLE account and click on “Payroll direct deposit” on the Total Balance tile.
- Can I redirect my SSA direct deposits to my Hawai'i ABLE account?
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Yes. To redirect your SSA direct deposits from the account where they are currently connected to your Hawai'i ABLE account, you will need to update your settings on the Social Security website.
- What do I need to do with my IRS Form 5498-QA form?
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Keep this tax form with your records for future reference. You're not required to file it with your tax return.
- What is IRS Form 1099-QA?
- If you make a withdrawal from a Hawai'i ABLE account, you will receive an IRS Form 1099-QA, detailing all the withdrawals you made from your account throughout the tax year. If the money you withdrew from your account was used to pay for qualified expenses, the distributions are not taxable, and... Read more
- When is IRS form 1099-QA available?
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The plan administrator must send the 1099-QA by January 31, so you should receive the form no later than early February following the close of the tax year. You will receive it via mail or electronic delivery based on communication preferences.
- What is IRS Form 5498-QA?
- If you make a contribution to your Hawai'i ABLE account, you will receive IRS Form 5498-QA, which is a tax form that details all of the contributions you made throughout the tax year to your account. This form reports ABLE account contributions, rollovers and direct program-to-program transfers in... Read more
- When is IRS form 5498-QA available?
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The plan administrator must send the 5498-QA by March 15, so you should receive the form no later than the end of March following the close of the tax year. You will receive it via mail or electronic delivery based on communication preferences.
