• How can I challenge a transaction on my card?

    In case of errors or questions about your card account, please contact True Link as soon as possible at 1-888-219-9054. Alternatively, you can write True Link Financial, Inc., at PO Box 581, San Francisco, CA 94104. True Link must allow you to report the potential error for up to 120 days after the...

  • How can I use the card to track expenses?

    You may obtain your balance information, along with a 60-day history of your account transactions, at no charge, by visiting ablecard.truelinkfinancial.com or by calling 1-888-219-9054. You also have the right to obtain a 60-day written history of account transactions by calling 1-888-219-9054 or...

  • How can I use the money in my ABLE account?

    You can withdraw money from the account and use it for eligible expenses which cover most costs associated with living with a disability. See the approved categories for more details about eligible expenses.

  • How do gifting limits work?

    Gift contributions count towards your shared contribution limit for the year. Friends and family will be prevented from making gift contributions that go beyond the gifting limit you set, but gift contributions could also be capped by contributions you make. For example, if your gifting limit is...

  • How do I add another ABLE account?

    You can do this two ways. Logged out, from the sign-up page: Go to the Hawai’i ABLE Savings Program website to sign up for a new ABLE account. During the first step of registration there will be a link to sign in. Log in and follow the steps to create an ABLE account for either yourself or your...

  • How do I add money?

    Once your bank account is connected, you can make a contribution of at least $10 directly into your ABLE account at any time online. It’s easy and secure. You can also set up monthly transfers of at least $10 to add funds automatically each month. You can also make a contribution by check. Make...

  • How do I add multiple bank accounts?

    Once you’ve logged in to your ABLE account, find your “Account” section in Your Profile, and click on “Add a new bank account.” Follow the steps to connect a new bank account associated with either the beneficiary of the ABLE account or the Authorized Legal Representative’s name. Keep in mind that...

  • How do I change my address?

    If you’re the beneficiary of an account, or an Authorized Legal Representative (ALR), you can update your address directly from your profiles, accessible through the dashboard. As an ALR, you can manage a beneficiary’s address (where all statements and communications are sent if you select to...

  • How do I know if I’m an Authorized Legal Representative (ALR)?

    An Authorized Legal Representative (ALR) is someone who is legally authorized under state and federal law to make decisions for the beneficiary. You’re an ALR if you are selected by the eligible beneficiary with legal capacity, you have Power of Attorney, are a conservator or legal guardian, are a...

  • How do I load the card?

    The ABLE Visa® Prepaid Card offers a convenient way for beneficiaries and Authorized Legal Representatives (also known as ALRs) to spend funds from their ABLE accounts. Here’s how to fund your ABLE Visa Prepaid Card: Log in to your account at www.sumday.com/login Once you’ve logged in, initiate a...